Hi, how can we help?
Booking question, day-of panic, or just want to plan something custom — WhatsApp Maya. Fastest path to a real human.
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Change my trip dateReschedule up to 24h before, no fee
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Refund & cancellationWeather waivers, group cancels, custom
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Invoice / tax receiptSST, e-invoice, company billing
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Plan a custom tripGroup, corporate, multi-day📅
Bookings & changes
- How do I change my trip date?
- Can I add people last minute?
- What's the cancellation policy?
- Infant & child pricing
- Can I add on a photographer?
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Payments & invoices
- Deposit vs full payment
- Which methods do you accept?
- Is it safe to pay via DuitNow?
- I need a company tax invoice
- My payment failed — what now?
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On the day
- Where do I meet the team?
- What should I bring?
- Is the activity safe for kids?
- Hotel pickup — yes or no?
- Bad weather — what happens?
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Groups & custom trips
- Minimum/maximum group size
- Corporate retreats & team events
- Private charters & multi-day
- Dietary & accessibility requests
- Can we bring our own alcohol?
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Gifts & vouchers
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Your account & privacy
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